Questions by Email
How often, have you emailed an ebay seller with a question, and don’t get a response? How often, have you emailed an ebay seller, and you get a five or six word response, that is in all lower case letters? This drives me nuts. If you aren’t scared of this seller after that, you should be. I have many friends who have purchased items on ebay never to hear from the seller, even after they have paid with Paypal. They pay for their item and then fall into the ebay black hole of hope that they will eventually get what they bid on. Most times they do, but sometimes they don’t.
As a seller, I feel that customer service is what sets you apart from you competition. You need to put yourself in the shoes of your buyers–would you feel comfortable paying several hundreds of dollars to someone you don’t know, that won’t return your email? Sounds like a no-brainer, but I am always amazed when I fail to receive a response from a seller.
Perhaps this shows how much I am in the stone age, but I don’t send or receive text messages on my cell phone. As a result, I tend to write in complete sentences, using proper spelling (I hope) and punctuation (I hope even more). In addition, I try to type with proper capitalization, i.e., not in all lower case letters. So, when responding to an interested bidder’s question, remember it may be me, and my brain does not understand, “r u interested?”. Wait, interested my be too big of a word.
Last, as a seller you need to comtemplate a return policy. For now that is all I will say, just know that if you are currently bidding on an item of mine trust that your satisfaction is my number one priority.
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It is all about customer service, Tracy, regardless of the business. Being responsive to your customers and professional in your communication goes a long way toward establishing customer confidence - and increased sales!
Hey Dave! I could not agree more. Customer service is so underrated across the board with so many businesses, that now you tend to be shocked when you experience good service. Since I started I have wanted to treat my customers as I would be treated if I were shopping on ebay. In addition, I also want to allow for the fact that my view of an item may not parallel that of my winning bidders…and I don’t want to fault them for disagreeing with me. Hence, my satisfaction guarantee. Thanks for the comment, Dave!